Terms and Conditions

All customers will be required to read and sign the following terms and conditions:

The guide prices are based on the time taken to groom a well-behaved dog that is groomed regularly and with their coat in good condition.
Please ensure you arrive on time for your appointment, arriving late may incur a late fee. Arriving more than 15 minutes after your appointment time may result in your appointment being cancelled and a full charge being taken.
If you cannot keep your appointment please provide minimum 48 hours’ notice, last minute cancellations will result in the booking fee being withheld. Less then 24 hours will be full price of groom.
Please ensure that your dog has had chance to exercise and toilet before arriving for your appointment.
During the appointment, dependent upon the dog’s behaviour, to complete a groom I may need to use aids/restraints such as noose’s, belly straps, calming cradle, muzzles etc. These are all to help dog and groomer complete the groom safely and will not harm the dog or human. All prices are subject to change at any point within reason dependent upon many factors, dog coat type/length/amount of matts/behaviour/time required to complete the groom. The estimate price is for a well behaved/well-groomed dog who poses no problems of threats to the groomer. However, Groomyz reserve the right to refuse to groom any dog that displays aggressive behaviour.
If a dog’s coat is severely matted Groomyz in accordance with the Animal Welfare Act 2006. Groomyz reserve the right to perform a complete clip off of the dog’s coat if the matting is severe enough.
If a complete clip off needs to be performed Groomyz will try to notify you before doing so. However, if we cannot contact you and we believe the clip off is necessary on welfare grounds we will still undertake to clip off the coat.
Groomyz reserve the right to refuse to groom any dog that we deem too severely matted to safely carry out a clip off of the coat.
The Puppy Groom package is designed to introduce a dog to the grooming process, a positive outcome or full groom is not guaranteed
If you fail to disclose information about any allergies and/or skin conditions Groomyz will not be held responsible for any irritation, patchiness, abrasions, or hair loss that may arise due to the grooming process. Therefore, Groomyz is not responsible for any veterinary fees that may occur.
If you fail to disclose information regarding any physical and/or medical conditions (such as elbow or hip dysplasia, epilepsy etc.) Groomyz will not be held responsible for any injury incurred during the grooming process.
Groomyz will not subject any dog to unacceptable levels of stress. If during the grooming process your dog finds any part of the grooming process too stressful that part will not be completed. If Groomyz cannot complete the groom price reductions may be implemented.
If your dog is found to have fleas your dog will be sent home immediately and you will still be charged for the time.
If your dog requires urgent medical attention while in our care, Groomyz reserve the right to seek veterinary attention, any fees incurred will be payable by the dog’s owner.
An approximate collection time will be agreed with you when you leave your dog with me however I will call you approximately 15 minutes prior to pick up time to confirm. Please contact me if you are going to be late. Late fees apply if more than 15 minutes after agreed time. This is at a rate of £5 per 15 minute window.
I (You the customer) agree to pay for all grooming services immediately after completion of my dog's groom.

GROOMYZ MATTED RELEASE POLICY

The need to remove matted hair is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it, the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom and matted pet.

He/she may be nicked and/or cut because of the tightness of the matting and the need to work so closely to the skin to remove the coat. In the case of some dogs, protection from the sun/cold may be required after clipping for as long as it takes for the coat to re-grow to a protective length. All possible care will be taken, but the possibility of injury exists and by signing this form and leaving your pet for grooming you acknowledge you are aware of the condition of your pets coat, the possible pre-existing issues and the risk of clipping a matted coat as stated above and you give Groomyz permission to proceed. Groomyz is not responsible for injuries sustained due to the condition of your pets coat.

Matted coat because the following problems:

Skin irritation caused by dirt dander and parasites trapped under matted hair.
Sores and hair loss, as matts get tighter, they eventually pull out the skin, causing bold spots and sore skin sores.
In severe cases maggots can infest skin sores.
if it is not uncommon to find pre-existing conditions such as a hot spot, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close.
Ear bruising or hematoma bleeding due to excessive head shaking after removal of mats can occur.
Because the procedure takes extreme care and extra time there will be additional charges depending on the severity of matting.

I HAVE READ AND UNDERSTOOD THE ABOVE.

I hereby release Groomyz from responsibility for the above-mentioned shaving process and any problems that may be uncovered or occur during said procedure. I agree to pay all charges of said procedure should my pet require vet care during or after the procedure.
I authorise Groomyz to provide necessary treatment for my pet and I agree to pay all Veterinary fees.

SIGNATURE DATE

Where there is a small amount of localised matting and tangles, we will consider brush outs on a case-by-case basis.

We value you as a client and the treatment and welfare of your beloved pets are at the upmost importance and we will continue to make it our number one goal for them to enjoy their pampering session with us.