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IMPORTANT NOTICES

MATTED DOG GUIDELINES

 

Your dog’s health, comfort and welfare will always come first at Groomyz.

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In line with the Animal Welfare Act, dogs with severe matting that cannot be brushed out safely will need to be clipped shorter than the usual preferred length or style. Please note that additional charges may apply.

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Attempting to brush out heavy matting can cause significant discomfort or pain. For this reason, clipping is often the most humane and stress-free option.

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Where matting is mild or localised, I will assess the coat on a case-by-case basis and may offer careful brush-outs where appropriate.

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I truly value you as a client, and the well-being of your beloved pet is always my top priority. My aim is for every dog to enjoy their grooming session and leave feeling calm, comfortable and happy.

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Additional charges may include:

  • Excessive knots fee: £10

  • Shaved matted coat fee: £10

guide to brushing

Matted Dogs
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Booking Fee Policy

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As a small, independent business, missed appointments have a significant impact. Thank you for understanding and supporting Groomyz by respecting the following booking terms.

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1st January – 30th November

A booking fee of £35–£40 per dog is required for all appointments.

 

Two options are available:

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Option 1: Rolling Booking Fee (Preferred)

Pay the booking fee once only to secure all future appointments.
You pay the full grooming cost on the day of each visit.
If you choose to leave Groomyz, the booking fee will be refunded in full or deducted from your final groom.

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Option 2: Pay-As-You-Go Booking Fee

Pay a booking fee each time you book, which is deducted from the cost of the groom.
Appointments are not confirmed or held without a deposit.

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1st December – 31st December

Due to high demand:

  • No changes can be made to December bookings

  • All appointments must be paid in full by 1st November

  • Payments are non-refundable, except in exceptional circumstances and at Groomyz’s discretion

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Important Notes

  • Booking fees are non-refundable if cancelled or changed within 48 hours.
    Please note Groomyz is closed Sundays and Mondays — these are not included in the 48 hours.

  • Cancellations within 24 hours require full payment of the groom's fee.

  • Missed appointments must be paid in full before rebooking.

Deposit Policy
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